Customer Support Manager (German) – End-to-End, Hybrid

Voize; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible hybrid setup

Job summary

Voize is a fast-growing startup building an AI companion to support nurses, backed by a substantial Series A and serving thousands of care providers.

The role focuses on owning inbound support across voice, chat, and email, managing cases from first contact to resolution, and collaborating with Technical Support on complex issues. A hybrid work setup and generous perks accompany this position.

Qualifications

• Strong customer support foundation and tooling experience.
• Fluent German (C2) and solid English.

Responsibilities

• Own inbound support across voice, chat, and email.
• Manage cases end-to-end, including triage and follow-ups.
• Partner with Technical Support on complex issues.

Skills

German (C2) fluency

English proficiency

Customer support foundation

Tools

Customer support tooling

Job description

Voize is a fast-growing startup building an AI companion to support nurses, backed by a substantial Series A and serving thousands of care providers.

The role focuses on owning inbound support across voice, chat, and email, managing cases from first contact to resolution, and collaborating with Technical Support on complex issues. A hybrid work setup and generous perks accompany this position.