Customer Support Manager - ERP & Accounting

Cerebras; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading technology company is seeking a Customer Support Manager in New York City to champion customer needs through technical and accounting support. You will resolve complex issues, collaborate with Product and Engineering teams, and contribute to enhancing customer experiences. Ideal candidates have over 3 years' expertise in customer-facing roles, a strong technical aptitude, and a customer-first mindset. This full-time role offers a competitive compensation range of $100K - $140K.

Qualifications

• 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles.
• Experience with ERP platforms is a plus.
• Ability to troubleshoot accounting data and financial workflows.

Responsibilities

• Own and resolve complex technical and accounting-related support cases.
• Manage daily support tickets across email, chat, and other channels.
• Document recurring issues and best practices in knowledge bases.

Skills

Customer-first mindset

Strong technical aptitude

Excellent attention to detail

Clear communicator

Education

Bachelor's degree or equivalent practical experience

Tools

ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)

Job description

A leading technology company is seeking a Customer Support Manager in New York City to champion customer needs through technical and accounting support. You will resolve complex issues, collaborate with Product and Engineering teams, and contribute to enhancing customer experiences. Ideal candidates have over 3 years' expertise in customer-facing roles, a strong technical aptitude, and a customer-first mindset. This full-time role offers a competitive compensation range of $100K - $140K.