Support Engineering Manager — SaaS Data Platform

Sigma Computing; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits package

Job summary

A leading data analytics company in New York is seeking a Support Engineering Manager to lead a high-energy team focused on delivering exceptional customer experiences. This role requires over 5 years of experience in supporting data platforms and 2 years in management. Candidates should be proficient in SQL and possess excellent communication skills. The role offers a base salary of $140k to $170k annually, stock options, and a comprehensive benefits package.

Qualifications

• 5+ years of experience supporting data platforms in an enterprise environment.
• 2+ years in a people‑management role.
• Strong domain expertise in databases and business intelligence.
• Proficient in SQL and data-modeling concepts.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team of Support Engineers ensuring excellent customer experience.
• Manage and develop key metrics: CSAT, SLA, Time to Resolution.
• Continuously refine processes to enhance customer support operations.
• Collaborate with cross-functional teams for a great user experience.

Skills

Customer experience

Team leadership

Process improvement

Data insights

Communication skills

Tools

SQL

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

A leading data analytics company in New York is seeking a Support Engineering Manager to lead a high-energy team focused on delivering exceptional customer experiences. This role requires over 5 years of experience in supporting data platforms and 2 years in management. Candidates should be proficient in SQL and possess excellent communication skills. The role offers a base salary of $140k to $170k annually, stock options, and a comprehensive benefits package.