Mailroom Support Specialist

PostScan Mail; Cleveland (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A customer service company in Cleveland is seeking a qualified customer service representative (CSR) to support business development and respond effectively to customer inquiries. You will enhance customer relationships and maintain service quality without cold calling. The ideal candidate has strong communication skills, customer service experience, and proficiency in MS Office. This full-time position requires in-person attendance and offers a supportive team environment and various benefits.

Qualifications

• Proven work experience as a customer service representative or sales support associate.
• In-depth understanding of sales principles and customer service practices.
• Ability to interpret sales metrics and be goal-oriented.
• Analytical and multitasking skills.
• Teamwork and motivational skills.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate information using the right tools.
• Meet customer service team sales targets.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions.
• Assist with mail room operations and other duties as assigned.
• Take the extra mile to engage customers.
• Aid with mail room operations such as packaging, shipping and receiving mail.
• Assist with walk in fingerprinting servicing clients.
• and other duties as assigned.

Skills

Customer service experience

Communication skills

Analytical skills

Multitasking abilities

Teamwork skills

Multitasking

Teamwork

Tools

MS Office Suite

MS Excel

Job description

4 days ago Be among the first 25 applicants

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Office address: 700 W St Clair Ave, Cleveland, OH 44113

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Aid with mail room operations such as packaging, shipping and receiving mail
• Assist with walk in fingerprinting servicing clients
• and other duties as assigned.

Requirements and Skills:

• Proven work experience as a customer service rep or sales support associate
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Analytical and multitasking skills
• Teamwork and motivational skills
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time, 40 hours a week

Office Hours: Monday - Friday, 9:00am-5:30pm

Work Location: In person REQUIRED, no WFH opportunities

Seniority level

• Entry level

Employment type

• Full-time
• Consumer Services