Customer Service Specialist – Growth & Benefits

CRH Ohio, LTD in; Cleveland (OH); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

PTO

401k with company match

Full benefits package

Career advancement opportunities

Culligan equipment at home

Job summary

Hall's Culligan in Cleveland is seeking a Customer Service Representative to join our office support team. The CSR will respond to inquiries by phone, text, and email, resolving issues while delivering an exceptional customer experience.

The role emphasizes product knowledge, problem solving, and time management in a busy office environment. We offer a full-time, Monday-Friday schedule with a competitive hourly rate of $20-$22 plus bonus, PTO, a full benefits package including a 401k with

Qualifications

• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Skills

Customer service experience

Verbal communication

Written communication

Multitasking

Problem-solving

Attention to detail

Typing 40 wpm

Education

High School/GED or better

Tools

Ten-key

Computer applications

Tablet use

Job description

Hall's Culligan in Cleveland is seeking a Customer Service Representative to join our office support team. The CSR will respond to inquiries by phone, text, and email, resolving issues while delivering an exceptional customer experience.

The role emphasizes product knowledge, problem solving, and time management in a busy office environment. We offer a full-time, Monday-Friday schedule with a competitive hourly rate of $20-$22 plus bonus, PTO, a full benefits package including a 401k with