Customer Service Representative

Deutsche Post; Goodyear (AZ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

PTO and paid holidays

401(k) with generous company match

Tuition reimbursement

Excellent training and career growth

Job summary

DHL Supply Chain is hiring for a First Customer Service Representative in Goodyear, AZ. The role involves processing orders, providing product and transit information, and serving as a liaison to resolve customer issues.

The position emphasizes attention to detail, strong communication via phone and email, and experience with dispatching and inbound/outbound movements. Great Place to Work certified with solid benefits.

Qualifications

• High school diploma or equivalent required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer; act as liaison to resolve issues.
• Resolve product or service problems; clarify complaints and determine best solution; expedite corrections.
• Maintain customer records and update account information; process customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.

Skills

Attention to detail

Phone & email communication

Outlook proficiency

Dispatching experience

Inbound/outbound adjustments

Education

High School Diploma or Equivalent

Tools

Outlook

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department.

Position: First (1st) Customer Service Representative
Shift: Monday-Friday 6:00am-2:30pm
Pay: $21.35 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Attentive to detail, good communication skills through email and over the phone
• Expert with Outlook
• Experience with dispatching minium of 6 months
• Adjusting inbounds/outbounds.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• - Affordable medical, dental, and vision coverage available beginning on your 30th day
• - PTO program for all associates, including paid holidays and vacation
• - 401(k) with generous company match
• - Tuition reimbursement program
• - Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.