Client Support Specialist - George

Placements24; United States; Hybrid; USD 1,500 - 2,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Job summary

Placements24 is seeking a proactive Client Support Specialist to join our vibrant team in George. The role focuses on delivering comprehensive client support, fostering strong relationships, and acting as a liaison between clients and internal teams in a hybrid work setting.

You will handle inquiries, onboard clients, and collaborate with sales and tech teams to ensure a seamless experience while maintaining thorough records.

Qualifications

• Experience in a client-facing support role is essential.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and prioritize.
• Familiarity with CRM software and support ticketing systems.
• Ability to work independently and in a hybrid team.

Responsibilities

• Manage and resolve client inquiries across channels.
• Build and maintain strong client relationships.
• Onboard clients and provide product training.
• Collaborate with sales and technical teams to ensure a seamless experience.
• Gather client feedback to identify service improvements.
• Maintain accurate records of client interactions and support activities.

Skills

Client-facing

Communication

Interpersonal skills

CRM software

Ticketing systems

Hybrid work

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive Client Support Specialist to join their vibrant team in George . This role involves providing comprehensive support to our client base, ensuring all their needs are met efficiently and professionally. You will be instrumental in fostering strong client relationships and acting as a key liaison between clients and our internal departments. This position offers the chance to work within a hybrid model, combining the benefits of remote flexibility with in-office collaboration in the beautiful Western Cape region.

Key Responsibilities

• Manage and resolve client inquiries, issues, and requests via multiple communication channels.
• Build and maintain strong, long-lasting client relationships through proactive engagement and support.
• Conduct client onboarding and provide necessary training on our products/services.
• Collaborate with sales and technical teams to ensure seamless client experience.
• Gather client feedback to identify areas for service improvement.
• Maintain accurate records of client interactions and support activities.

Requirements

• Previous experience in a client-facing support role is essential.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to manage multiple client accounts and prioritize effectively.
• Familiarity with CRM software and support ticketing systems.
• Ability to work both independently and as part of a hybrid team.
• Strong understanding of customer service principles and practices.

Benefits

• Attractive annual salary of R28,000.
• Hybrid work arrangement for better work-life balance.
• Opportunities for professional development and skill enhancement.
• A supportive and team-oriented work environment in George .
• Health and wellness benefits package available.