Senior Customer Support Lead - Team Coach & Ops

Placements24; Windsor Park (TN); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive salary & leadership bonus

Coastal city work

Medical, dental, and vision insurance

Paid time off & holidays

Collaborative team environment

Job summary

Placements24 is seeking an experienced Customer Support Lead to manage and inspire the support team in East London. You will oversee daily operations, coach team members, and ensure the highest standards of customer service.

Join a leading company in the Eastern Cape dedicated to exceptional service and a positive work environment, with a focus on developing staff and improving customer satisfaction.

Qualifications

• Proven experience in a customer support leadership or supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Ability to train, motivate, and manage a team effectively.
• Experience with CRM systems and support management tools.

Responsibilities

• Lead, mentor, and manage a team of customer support representatives.
• Oversee daily customer support operations, ensuring efficiency and quality.
• Handle escalated customer issues and provide expert resolution.
• Develop and implement customer service policies and procedures.
• Monitor team performance metrics and provide regular feedback and coaching.

Skills

Leadership

Communication

Interpersonal skills

CRM systems

Support management tools

Tools

CRM systems

Support management tools

Job description

Placements24 is seeking an experienced Customer Support Lead to manage and inspire the support team in East London. You will oversee daily operations, coach team members, and ensure the highest standards of customer service.

Join a leading company in the Eastern Cape dedicated to exceptional service and a positive work environment, with a focus on developing staff and improving customer satisfaction.