Customer Service Representative - George

Placements24; United States; Hybrid; USD 10,000 - 17,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Hybrid work model

Medical aid & retirement options

Career advancement opportunities

Collaborative team atmosphere

Job summary

Placements24 is seeking a Customer Service Representative to join their team in a hybrid role, supporting customers via phone, email, and live chat. You will resolve inquiries, document interactions, and collaborate with internal teams to ensure satisfaction.

Ideal candidates will have prior customer-facing experience, strong listening and problem-solving abilities, and familiarity with CRM tools. The role emphasizes high-quality service and a patient, professional approach in a flexible work

Qualifications

• Prior experience in a customer-facing role.
• Strong listening and problem-solving skills.
• Familiarity with CRM software.
• Ability to multitask in a hybrid work environment.
• Excellent interpersonal and professional demeanor.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
• Accurately document all customer interactions and resolutions in the designated systems.
• Proactively identify customer needs and provide appropriate solutions or recommendations.
• Collaborate with internal departments to resolve complex customer issues effectively.
• Adhere to company policies and procedures while maintaining high standards of customer care.

Skills

Customer-facing experience

Active listening

Problem-solving

CRM software proficiency

Multitasking in hybrid work

Tools

CRM systems

Job description

About the Role

Our client is looking for a dynamic Customer Service Representative to join their team in George . This role involves engaging with customers to provide information, resolve issues, and ensure a positive experience with our client's services. You will be a key part of a supportive team, contributing to customer retention and satisfaction. The role offers a blend of in-office and remote work, providing flexibility while fostering team collaboration in the vibrant community of the Western Cape .

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
• Accurately document all customer interactions and resolutions in the designated systems.
• Proactively identify customer needs and provide appropriate solutions or recommendations.
• Collaborate with internal departments to resolve complex customer issues effectively.
• Adhere to company policies and procedures while maintaining high standards of customer care.

Requirements

• Previous experience in a customer-facing role is essential.
• Strong active listening and problem-solving skills.
• Comfortable using various communication tools and CRM software.
• Ability to manage multiple tasks and prioritize effectively in a hybrid work environment.
• Excellent interpersonal skills and a patient, professional demeanor.

Benefits

• Competitive monthly salary and potential performance bonuses.
• Hybrid work model offering flexibility between home and office.
• Medical aid contribution and retirement fund options.
• Opportunities for career advancement within the company.
• A positive and collaborative team atmosphere.