Customer Support Intern: Tech-Driven & Growth-Focused

Clark-Associates; Lititz (Lancaster County); On-site; USD 15,000 - 21,000; Full time

Job summary

Clark National Accounts in Lancaster, PA, is offering a Customer Support Intern role to support the Account Support team by researching orders and products and crafting clear, helpful communication that improves the customer experience. You will work with CNA’s teams to improve the customer journey, participate in training, and help ensure accuracy and a smooth, hospitality-centered service delivery.

This internship provides hands-on exposure to a technology-driven workflow within a growing

Qualifications

• Experience communicating professionally with customers.
• Ability to research order details and product questions.
• Willingness to participate in training and team meetings.

Responsibilities

• Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
• Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
• Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
• Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
• Assist with account-specific tasks, including preparing or updating internal reference materials
• Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
• Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
• Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
• Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions

Skills

Customer service

Communication

Research skills

Problem solving

Cross-functional collaboration

Job description

Clark National Accounts in Lancaster, PA, is offering a Customer Support Intern role to support the Account Support team by researching orders and products and crafting clear, helpful communication that improves the customer experience. You will work with CNA’s teams to improve the customer journey, participate in training, and help ensure accuracy and a smooth, hospitality-centered service delivery.

This internship provides hands-on exposure to a technology-driven workflow within a growing