Customer Support Internship - Summer 2027

Clark National Accounts; Lititz (Lancaster County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Company Discounts

Job summary

Clark National Accounts, based in Lancaster, PA, is seeking a Customer Support Intern to join the Account Support team. You will assist with customer inquiries, research orders and products, and help craft clear communications to improve the customer experience as part of a technology-driven workflow.

You will work closely with CNA's accounts team, learn to identify root causes of issues, and contribute to process improvements while gaining hands-on exposure to platform QA and cross-functional

Qualifications

• Excellent written and verbal communication with clarity and professionalism.
• Ability to multitask and prioritize in a fast-paced service environment.
• Strong attention to detail and accuracy across multiple systems.
• Curiosity and problem-solving to identify root causes of issues.
• Independent work style with a collaborative, team-oriented approach.
• Positive attitude, patience, and empathy when facing challenges.

Responsibilities

• Assist Account Support Representatives with customer inquiries, maintaining a professional tone.
• Research order details, fulfillment issues, or product questions and identify root causes.
• Apply hospitality-centered problem-solving to improve customer loyalty.
• Support platform quality assurance by reviewing CNA marketplace for accuracy and UX.
• Assist with account-specific tasks, including updating internal reference materials.
• Participate in training, system learning, and team meetings to build capabilities.
• Contribute ideas that support CNA platform process improvements.
• Collaborate with Account Support Consultants and cross-functional teams to enable timely resolutions.

Skills

Excellent communication

Multitasking

Attention to detail

Problem-solving

Initiative

Ownership mindset

Job description

Job Summary

Based in Lancaster, PA, Clark Associates has been a disruptive force in the Food Service industry for 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Clark National Accounts' rapidly expanding client portfolio includes a wide variety of nationally recognized brands, each with their own unique set of formidable challenges and exciting opportunities.

The Customer Support Intern has the chance to make a significant impact at Clark National Accounts by supporting the customized distribution services that power our partnerships with major national brands. This role puts the intern at the center of our technology-driven workflow as they work closely with the Account Support team to dig into customer questions, research orders and products, and help craft clear and helpful communication that improves the customer experience.

Responsibilities

• Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
• Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
• Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
• Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
• Assist with account-specific tasks, including preparing or updating internal reference materials
• Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
• Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
• Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
• Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

This role does not require previous experience. We seek candidates who Lead with Integrity, Drive Innovation, Take Ownership, and Pursue Excellence.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Excellent written and verbal communication, with the ability to explain information clearly and professionally
• The ability to multitask and prioritize responsibilities in a fast-paced service environment
• Strong attention to detail and the ability to work with accuracy across multiple systems
• Curiosity and problem-solving skills to understand the root cause of customer or order issues
• The flexibility to work independently and also as part of a supportive and collaborative team
• A positive attitude and the ability to remain patient and empathetic when faced with challenges
• Initiative to ask questions, seek clarity, and look for opportunities that improve your own performance and the customer experience
• An ownership mentality, taking pride in accuracy, follow-through, and the quality of your work

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits

• 401(k) matching
• Employee Assistance Program
• Company Discounts

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices