Customer Support Internship - Summer 2027

Clark-Associates; Lititz (Lancaster County); On-site; USD 15,000 - 21,000; Full time

Job summary

Clark National Accounts in Lancaster, PA, is offering a Customer Support Intern role to support the Account Support team by researching orders and products and crafting clear, helpful communication that improves the customer experience. You will work with CNA’s teams to improve the customer journey, participate in training, and help ensure accuracy and a smooth, hospitality-centered service delivery.

This internship provides hands-on exposure to a technology-driven workflow within a growing

Qualifications

• Experience communicating professionally with customers.
• Ability to research order details and product questions.
• Willingness to participate in training and team meetings.

Responsibilities

• Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
• Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
• Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
• Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
• Assist with account-specific tasks, including preparing or updating internal reference materials
• Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
• Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
• Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
• Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions

Skills

Customer service

Communication

Research skills

Problem solving

Cross-functional collaboration

Job description

Job Summary

Based in Lancaster, PA, Clark Associates has been a disruptive force in the Food Service industry for 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Clark National Accounts' rapidly expanding client portfolio includes a wide variety of nationally recognized brands, each with their own unique set of formidable challenges and exciting opportunities.

The Customer Support Intern has the chance to make a significant impact at Clark National Accounts by supporting the customized distribution services that power our partnerships with major national brands. This role puts the intern at the center of our technology-driven workflow as they work closely with the Account Support team to dig into customer questions, research orders and products, and help craft clear and helpful communication that improves the customer experience.

Responsibilities

• Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
• Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
• Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
• Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
• Assist with account-specific tasks, including preparing or updating internal reference materials
• Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
• Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
• Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
• Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions