Customer Support Engineer RelationalAI

HelpfulRemote; Northern (KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity

Benefits package

Job summary

RelationalAI is seeking a remote Customer Success engineer to help customers maximize value from the platform. You will troubleshoot technical issues, resolve support cases, and develop deep expertise across product areas to support Field Engineering and collaborate with Sales and Product Engineering.

The role requires 5+ years in customer-facing support, a background in database tech, and proficiency in Python and SQL. Experience with Snowflake and Azure is expected.

Qualifications

• 5+ years in a customer-facing support role.
• Background in database or graph database technologies.
• Proficiency in Python and SQL.
• Experience troubleshooting environments involving Snowflake and Azure.

Responsibilities

• Troubleshoot technical issues and resolve support cases for customers.
• Build deep expertise in specific product areas to support escalations.
• Collaborate with Field Engineering, Sales and Product Engineering to resolve customer problems.

Skills

Python

SQL

Customer-facing

Technical communication

Education

Bachelor's degree in Computer Science, Engineering, or related technical field

Tools

Snowflake

Azure

Job description

This role sits within the Customer Success organization, helping customers get the most out of RelationalAI’s platform by troubleshooting technical issues, resolving support cases, and building deep expertise in specific product areas. Over time you’ll act as a subject matter expert supporting Field Engineering and collaborate with Sales and Product Engineering to resolve customer problems.

Candidates should have 5+ years in a customer-facing support role, a background in database or graph database technologies, and proficiency in Python and SQL. Experience troubleshooting environments involving Snowflake and Azure is expected, along with strong communication skills for engaging technical and executive stakeholders. A degree in Computer Science, Engineering, or a related technical field is preferred.

The position is fully remote and open to candidates in the USA, with a base salary range of $140,000 to $160,000 plus equity and benefits. The role involves handling urgent and minor support requests during business hours, with occasional off-hours work and on-call shifts.