Customer Support Engineer: On-Site & Remote Diagnostics

KLA; United States; On-site; USD 42,595 - 72,392; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(K) matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Career development opportunities

Paid time off

Job summary

KLA in Utica, NY is seeking a Customer Support Engineer to support and repair highly complex capital equipment at customer sites, ensuring uptime and production quality. The role requires spending at least 50% of time at customer sites or cleanrooms, performing diagnostics, and coordinating with engineering teams to resolve issues.

Strong communication and technical training are essential. Excellent collaboration, documentation, and problem-solving skills are needed to maintain customer

Qualifications

• Associates or Bachelor’s Level Degree or work experience of 3 years

Responsibilities

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location.
• Repair of system level issues using standard procedures and remote support with factory engineering teams.
• Prepare field service reports and assist in quotes for equipment repairs.
• Cross-train and mentor other field service engineers and aid installation teams.

Skills

Interpersonal skills

Communication skills

Troubleshooting

Remote support

Field service

Education

Associates or Bachelor’s Degree or 3 years experience

Tools

DVMs

Oscilloscopes

Flow meters

Job description

KLA in Utica, NY is seeking a Customer Support Engineer to support and repair highly complex capital equipment at customer sites, ensuring uptime and production quality. The role requires spending at least 50% of time at customer sites or cleanrooms, performing diagnostics, and coordinating with engineering teams to resolve issues.

Strong communication and technical training are essential. Excellent collaboration, documentation, and problem-solving skills are needed to maintain customer