Customer Support Engineer I - Cloud Automotive (Stock + PTO)

Tekion; Cincinnati (OH); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

100% employer-paid medical, dental and

Vision coverage

Unlimited PTO

Parental leave

Snacks & beverages

Career growth opportunities

Work with顶 Silicon Valley teams

Résumé du poste

Tekion in Cincinnati is seeking a technically skilled Support Specialist to diagnose and resolve software and hardware issues for automotive retail customers. You will respond to inquiries by phone, email, or chat, guide users through step-by-step solutions, and document interactions in the ticketing system.

You will collaborate with engineering and product teams to resolve complex problems, contribute to knowledge base content, and participate in ongoing training to stay current with Tekion's

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in technical support or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using support tools and software.
• Ability to work collaboratively in a team environment.

Responsabilités

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate technical support.
• Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
• Document customer interactions, issues, and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to elevate and resolve complex technical problems.
• Develop and maintain support documentation, FAQs, and knowledge base articles to assist customers and internal teams.
• Participate in training sessions to stay updated on product features and support best practices.

Connaissances

Problem solving

Communication

Team collaboration

Support tools

Formation

Bachelor’s degree in CS/IT or related field

Outils

Ticketing system

Description du poste

Tekion in Cincinnati is seeking a technically skilled Support Specialist to diagnose and resolve software and hardware issues for automotive retail customers. You will respond to inquiries by phone, email, or chat, guide users through step-by-step solutions, and document interactions in the ticketing system.

You will collaborate with engineering and product teams to resolve complex problems, contribute to knowledge base content, and participate in ongoing training to stay current with Tekion's