Technical Support Engineer I – Automotive Cloud

Tekion Corp; Ohio; Presencial; USD 55.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Health insurance (medical, dental, vis

Unlimited PTO

Parental leave

Snacks & beverages

Career growth

Descripción de la vacante

Tekion Corp is seeking a technical support specialist to diagnose and resolve software and hardware issues while delivering excellent customer service. You will log interactions, escalate complex problems with engineering, and help build support documentation for internal teams.

Requirements include a Bachelor’s degree in a related field and 1–2 years in tech support, along with strong problem-solving, communication, and teamwork capabilities.

Formación

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in technical support or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using support tools and software.
• Ability to work collaboratively in a team environment.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate technical support.
• Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
• Document customer interactions, issues, and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex technical problems.
• Develop and maintain support documentation, FAQs, and knowledge base articles to assist customers and internal teams.
• Participate in training sessions to stay updated on product features and support best practices.

Conocimientos

Problem solving

Communication

Team collaboration

Educación

Bachelor's degree in Computer Science/Information Technology or related field

Herramientas

Support tools software

Descripción del empleo

Tekion Corp is seeking a technical support specialist to diagnose and resolve software and hardware issues while delivering excellent customer service. You will log interactions, escalate complex problems with engineering, and help build support documentation for internal teams.

Requirements include a Bachelor’s degree in a related field and 1–2 years in tech support, along with strong problem-solving, communication, and teamwork capabilities.