Systems Support Specialist

AutoTec; Birmingham (AL); On-site; USD 64,000 - 128,000; Full time

Job summary

AutoTec in Birmingham, Alabama is seeking a Systems Support Specialist to handle customer inquiries, diagnose issues, and provide Zendesk support for customers and internal teams.

In this entry-level, full-time role you will document problems, reproduce issues, and communicate resolutions, with emphasis on maintaining strong customer relationships and ensuring high satisfaction.

Qualifications

• Entry level

Responsibilities

• Receive calls and email directed from AutoTec Customer Support Specialists or directly from customer’s technical staff
• Diagnose and resolve technical and product functionality issues, route more technical problems to proper level of assistance
• Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in issues tool
• Recognize and respond to systemic customer-impacting problems
• Assist with requested support tasks, such as monitoring, implementations, integrations, basic reporting, and testing
• Manage customer expectations and communications regarding resolutions and planned outages
• Provide Zendesk support to Customer Support Specialists
• Maintain strong, positive relationships with their customers as a representative of the company

Job description

Overview

Join to apply for the Systems Support Specialist role at AutoTec.

Responsibilities

• Receive calls and email directed from AutoTec Customer Support Specialists or directly from customer’s technical staff
• Diagnose and resolve technical and product functionality issues, route more technical problems to proper level of assistance
• Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in issues tool
• Recognize and respond to systemic customer-impacting problems
• Assist with requested support tasks, such as monitoring, implementations, integrations, basic reporting, and testing
• Manage customer expectations and communications regarding resolutions and planned outages
• Provide Zendesk support to Customer Support Specialists
• Maintain strong, positive relationships with their customers as a representative of the company

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet

Birmingham, AL $63,800.00-$127,600.00