Technical Support Engineer I – Automotive Cloud

Tekion; Ohio; Presencial; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and stock 옵션s

Employer-paid medical, dental and vis​

Unlimited PTO

Parental leave

Snacks and beverages

Growth opportunities

Collaborative startup culture

Descripción de la vacante

Tekion is seeking a technical support specialist to provide timely assistance to customers, diagnose hardware and software issues, and document resolutions. You will collaborate with engineering and product teams to address complex problems and contribute to evolving knowledge base resources.

The role requires a Bachelor's degree in a related field and 1–2 years of experience, with strong communication and teamwork skills and proficiency with support tools.

Formación

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in technical support or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using support tools and software.
• Ability to work collaboratively in a team environment.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate technical support.
• Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
• Document customer interactions, issues, and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to elevate and resolve complex technical problems.
• Develop and maintain support documentation, FAQs, and knowledge base articles to assist customers and internal teams.
• Participate in training sessions to stay updated on product features and support best practices.

Conocimientos

Problem-solving

Communication

Teamwork

Analytical thinking

Customer service

Educación

Bachelor’s degree in Computer Science, Information Technology, or related field

Herramientas

Ticketing system

Support software

Descripción del empleo

Tekion is seeking a technical support specialist to provide timely assistance to customers, diagnose hardware and software issues, and document resolutions. You will collaborate with engineering and product teams to address complex problems and contribute to evolving knowledge base resources.

The role requires a Bachelor's degree in a related field and 1–2 years of experience, with strong communication and teamwork skills and proficiency with support tools.