Customer Support Engineer Automation

Amada America, Inc.

Columbus (OH)

On-site

USD 38,572 - 44,083

Full time

14 days+

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Benefits offered by this job

Major Medical and Hospitalization

Pharmacy

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel/Milage Pay

$200 Work Boot Voucher

Uniform, laptop, cellphone, toolbox

Job summary

Amada America, Inc. is seeking a service technician to support customers with Amada Automation Systems, including installation, service, and training. The role covers equipment setup, programming training, software training, and on-site customer support across designated territories.

You will troubleshoot mechanical, hydraulic, pneumatic, electrical, and control systems, read drawings, prepare reports, and communicate in English. Travel is required and lifting up to 50 lbs is expected.

Qualifications

Bachelor’s degree in Electronics or a related 2-year degree with experience.
Experience repairing mechanical, hydraulic, pneumatic, optical and electrical systems.
Ability to read mechanical and electrical drawings and layouts.

Responsibilities

Support installation, service, and training for Amada Automation Systems.
Travel within assigned territories and provide on-site customer support.
Prepare daily service reports and weekly expense reports.
Operate and train customers on Amada applications software and controls.

Skills

Troubleshooting

Drawings interpretation

Electrical systems

Hydraulic systems

Pneumatic systems

Customer relations

English communication

Safety awareness

Education

4-year degree in Electronics

2-year degree with related experience

Tools

Volt/Ohm meter

Oscilloscope

Hand tools

Windows OS

Job description

To support customers with (but not limited to) Amada Automation Systems including core machines. This includes installation, service, operational training, networking, programming training, software training, application training. Territory will include

ESSENTIAL FUNCTIONS

Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
Able to precisely follow layout drawings and blue prints used in the installation of equipment.
Complete status (service) reports on a daily basis and expense reports on a weekly basis.
The ability to communicate in the English language.
Excellent customer relations and follow through.
Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
Operation, applications, software, and part programming capabilities, and customer training of such.
Use of Amada applications software used in line control and part programming.
Regular travel within assigned territories.
Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP

Reports to Regional Service Manager

SUBORDINATE STAFF

None

KNOWLEDGE

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS

Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
Working knowledge of computers and Windows OS.
Ability to read and interpret mechanical and electrical drawings.
Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL