Customer Support Engineer Automation

Amada; Kentucky; On-site; USD 34,095 - 48,560; Full time

Benefits offered by this job

Major Medical and Hospitalization

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel/Milage Pay

$200 Work Boot Voucher

Uniform, laptop, cellphone, toolbox

Job summary

Amada is seeking a field service engineer to support customers of Amada Automation Systems in the Kentucky region. You will install, service, train users, and troubleshoot complex machinery, requiring travel within the territory and physical tasks.

Candidates should have a 4-year Electronics degree preferred, strong electrical/hydraulic/pneumatic skills, and proficiency with measurement tools like voltmeters and oscilloscopes.

Qualifications

• 4-year degree in Electronics preferred or equivalent related work experience.
• Able to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to read and interpret mechanical and electrical drawings.
• Willing to travel within assigned territories and occasionally overnight.

Responsibilities

• Install, service, train, and support Amada Automation Systems at customer sites.
• Complete daily service reports and weekly expense reports.
• Troubleshoot across electrical, hydraulic, pneumatic, and control systems.
• Leverage Amada applications software for line control and programming.
• Communicate effectively in English with customers.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Hydraulic systems

Pneumatic systems

Reading blueprints

Customer relations

English communication

Computer skills

Education

4-year Electronics degree

2-year related degree

Tools

Voltmeter/Ohmmeter

Oscilloscope

Hand tools

Job description

To support customers with (but not limited to) Amada Automation Systems including core machines. This includes installation, service, operational training, networking, programming training, software training, application training. Territory will include

ESSENTIAL FUNCTIONS:

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.


• Able to precisely follow layout drawings and blue prints used in the installation of equipment.


• Complete status (service) reports on a daily basis and expense reports on a weekly basis.


• The ability to communicate in the English language.


• Excellent customer relations and follow through.


• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.


• Operation, applications, software, and part programming capabilities, and customer training of such.


• Use of Amada applications software used in line control and part programming.


• Regular travel within assigned territories.


• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.


• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.


• Working knowledge of computers and Windows OS.


• Ability to read and interpret mechanical and electrical drawings.


• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.


• Territory:

PAY RATE:

$30.00 /HR

BENEFITS:

• Major Medical and Hospitalization


• Pharmacy


• Dental


• Vision


• 401(k) Plan


• Profit Sharing


• Life Insurance


• Long-Term Disability


• 12 Paid Holidays


• Travel Accommodations


• Travel/Milage Pay


• $200 Work Boot Voucher


• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily