Customer Support Engineer Automation

AMADA AMERICA, INC.

Kentucky

On-site

USD 38,572 - 44,083

Full time

14 days+

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Benefits offered by this job

Major Medical and Hospitalization

Pharmacy

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel/Mileage Pay

Work Boot Voucher

Uniform, laptop, cellphone, toolbox

Job summary

AMADA AMERICA, INC. is seeking a field service professional to support customers with Amada Automation Systems, including installation, service, and training. The role involves on-site work, programming training, software training, and routine reporting.

Travel within assigned territories is required, with lifting up to 50 lbs and English communication essential. The position emphasizes precise compliance with drawings and blueprints, customer relations, and end-to-end management of the

Qualifications

Degree in Electronics (4-year) or 2-year related degree with work experience preferred.
Ability to read and interpret mechanical and electrical drawings.
Excellent English communication and customer-service orientation.

Responsibilities

Install equipment at customer sites and manage the installation process.
Provide on-site training, programming, and software training to customers.
Prepare daily service reports and weekly expense reports.
Travel within assigned territories to support customers and perform installations.

Skills

Troubleshooting

Customer relations

Reading drawings

English communication

Climb and lift

Education

4-year Electronics degree

2-year related degree + experience

Tools

Volt/Ohm meter

Oscilloscope

Amada applications software

Windows OS

Job description

Description

To support customers with (but not limited to) Amada Automation Systems including core machines. This includes installation, service, operational training, networking, programming training, software training, application training. Territory will include

Job Details

Essential Functions

Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
Able to precisely follow layout drawings and blue prints used in the installation of equipment.
Complete status (service) reports on a daily basis and expense reports on a weekly basis.
The ability to communicate in the English language.
Excellent customer relations and follow through.
Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
Operation, applications, software, and part programming capabilities, and customer training of such.
Use of Amada applications software used in line control and part programming.
Regular travel within assigned territories.
Ability to lift up to 50 lbs.

Non-essential Functions

The ability to communicate in the Spanish language.

Reporting Relationship

Reports to Regional Service Manager

Subordinate Staff

None

Knowledge

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

Skills

Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
Working knowledge of computers and Windows OS.
Ability to read and interpret mechanical and electrical drawings.
Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

Travel