Customer Support Engineer Autmation
Amada
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Benefits offered by this job
Job summary
Amada is seeking a field service technician to support customers on Amada Automation Systems, including core machines, installation, service, and training. The role covers programming and software training, with travel within the assigned territory and the ability to lift up to 50 lbs.
Essential candidates will have a 4‑year Electronics degree or an equivalent combination of education and experience, strong problem solving across mechanical, hydraulic, pneumatic, and electrical systems, and
Qualifications
- A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
- Ability to install, service, and train customers on equipment and software.
Responsibilities
- Install and service Amada equipment at customer sites.
- Provide operational and software training to customers.
- Prepare daily service reports and weekly expense reports.
- Travel within assigned territories, with occasional overnight stays.
- Read and interpret mechanical and electrical drawings for installs.
Skills
Education
Tools
Job description
To support customers with (but not limited to) Amada Automation Systems including core machines. This includes installation, service, operational training, networking, programming training, software training, application training. Territory will include
- Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
- Able to precisely follow layout drawings and blue prints used in the installation of equipment.
- Complete status (service) reports on a daily basis and expense reports on a weekly basis.
- The ability to communicate in the English language.
- Excellent customer relations and follow through.
- Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
- Operation, applications, software, and part programming capabilities, and customer training of such.
- Use of Amada applications software used in line control and part programming.
- Regular travel within assigned territories.
- Ability to lift up to 50 lbs.
- The ability to communicate in the Spanish language.
- Reports to Regional Service Manager
- None
- A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
- Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
- Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Ability to read and interpret mechanical and electrical drawings.
- Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.
- Routine travel within assigned territories with occasional over night stays.
- Territory:
$30.00 /HR
- Major Medical and Hospitalization
- Pharmacy
- Dental
- Vision
- 401(k) Plan
- Profit Sharing
- Life Insurance
- Long-Term Disability
- 12 Paid Holidays
- Travel Accommodations
- Travel/Milage Pay
- $200 Work Boot Voucher
- Uniform, laptop, cellphone, toolbox provided
LIFTING: Average Weight: 50 lb. Frequency: Daily
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