Customer Support & Dispatch Specialist (Recall & Repairs)

Daikin Comfort; Waller (TX); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Ultipro seeks a capable Customer Service Agent to support independent service companies and end users by phone or written correspondence, providing part information and processing warranty claims. This role involves dispatching technicians, updating databases, and handling recalls to ensure timely service.

The ideal candidate has 2+ years in customer service, is proficient with MS Office, and demonstrates strong communication and problem-solving skills.

Qualifications

• 2+ years of customer service experience.
• High School Diploma or GED required.
• Strong communication and interpersonal skills.

Responsabilités

• Provide part information to customers.
• Input caller/product information into CRM and service orders.
• Dispatch service technicians for recalls/repairs and warranty work.
• Maintain call logs and recall status.
• Process warranty and dealer claims.

Connaissances

Customer service

MS Office

Communication

Problem solving

Formation

High School Diploma/GED

Outils

MS Office

Description du poste

Ultipro seeks a capable Customer Service Agent to support independent service companies and end users by phone or written correspondence, providing part information and processing warranty claims. This role involves dispatching technicians, updating databases, and handling recalls to ensure timely service.

The ideal candidate has 2+ years in customer service, is proficient with MS Office, and demonstrates strong communication and problem-solving skills.