Service Technician: Customer Care & Coordination

Priority Dispatch Corp.; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. seeks a Service Technician to provide exceptional customer service, acknowledge service requests from inside/outside sales personnel, and coordinate service work with builders and homeowners.

The role includes processing purchase orders to fulfill service requests and maintaining positive relationships with sales staff and customers. The position emphasizes proactive problem solving, strong product knowledge, and the ability to communicate solutions clearly.

Qualifications

• Must have basic computer skills, including MS Office suite.
• Language skills to effectively present information and respond to questions.
• Reasoning ability to define and solve problems.
• 5 years of related production experience.
• High school diploma or GED.

Responsibilities

• Provide customer service and support to sales personnel and customers.
• Coordinate service work with builders/homeowners.
• Process purchase orders to fulfill service requests.
• Develop positive working relationships with sales personnel and customers.
• Investigate service requests and communicate actions to involved parties.

Skills

MS Office

Customer service

Problem solving

Communication

Education

High school diploma or GED

Job description

Priority Dispatch Corp. seeks a Service Technician to provide exceptional customer service, acknowledge service requests from inside/outside sales personnel, and coordinate service work with builders and homeowners.

The role includes processing purchase orders to fulfill service requests and maintaining positive relationships with sales staff and customers. The position emphasizes proactive problem solving, strong product knowledge, and the ability to communicate solutions clearly.