Customer Support & Dispatch Coordinator

Torrey Holistics; Madison Heights (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Torrey Holistics is seeking a detail-oriented Dispatch Coordinator to be the first point of contact for service questions and requests. You will dispatch and schedule service appointments, align technician skills and availability with customer needs, and maintain accurate service records across systems.

In this role, you will oversee work orders from intake to completion, coordinate with technicians, suppliers, and customers, and ensure timely resolutions.

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• Background in customer service, administrative support, or service coordination.
• Strong organizational ability, multitasking finesse, and attention to detail.
• Clear, professional communication skills (written and verbal).
• Proficiency with Microsoft Office and scheduling/dispatch software.

Responsibilities

• Be the first point of contact for service questions and requests, ensuring customers feel informed and supported.
• Dispatch and schedule service appointments, aligning technician skills, availability, and customer needs.
• Keep service records accurate and current across databases and documentation systems.
• Oversee work orders from intake to completion, driving timely resolution.
• Coordinate communications among technicians, suppliers, and customers to resolve issues quickly.
• Coordinate parts with customer deliveries and partner with the parts department to manage shipping and arrival times.
• Maintain visibility of service department tool inventory and usage.
• Prepare reports and update systems so stakeholders have reliable, up-to-date information.
• Provide excellent customer service and post-service support.

Skills

Organizational skills

Multitasking

Attention to detail

Clear communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Scheduling/Dispatch software

Job description

Customer Support & Dispatch CoordinatorIf you thrive on structure, communication, and helping customers get timely solutions, you’ll feel at home here. Join a team that values clarity, precision, and collaborative problem-solving.Your ImpactBe the first point of contact for service questions and requests, ensuring customers feel informed and supported.Dispatch and schedule service appointments, aligning technician skills, availability, and customer needs.Keep service records accurate and current across databases and documentation systems.Oversee work orders from intake to completion, driving timely resolution.Coordinate communications among technicians, suppliers, and customers to resolve issues quickly.Coordinate parts with customer deliveries and partner with the parts department to manage shipping and arrival times.Maintain visibility of service department tool inventory and usage.Prepare reports and update systems so stakeholders have reliable, up-to-date information.Provide excellent customer service and post-service support.What We’re Looking ForHigh school diploma or equivalent; associate degree preferred.Background in customer service, administrative support, or service coordination.Strong organizational ability, multitasking finesse, and attention to detail.Clear, professional communication skills (written and verbal).Proficiency with Microsoft Office and scheduling/dispatch software.Team player who can also work independently.Development: Access to professional development opportunities to keep your skills sharp and growing.