Customer Support & Dispatch Coordinator

Customand; Houston (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health insurance

Dental insurance

Vision insurance

PTO

Weekly pay

Advancement opportunities

Job summary

Customand is seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations in Houston, Texas. The role requires strong communication, organization, and a commitment to delivering excellent service.

Responsibilities include responding to inquiries by phone, email, and messaging; updating customer records; and coordinating with drivers and dispatchers to resolve needs.

Qualifications

• Strong communication and problem-solving skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Proficient in basic data entry and computer use.
• Professional, dependable, and team-oriented attitude.
• High School Diploma or equivalent is required.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding delivery schedules, services, and company processes.
• Coordinate with drivers, dispatchers, and operations staff to resolve customer needs.
• Enter and update customer information, orders, and service notes in company systems.

Skills

Strong communication

Problem-solving

Multitasking

Data entry

Team-oriented

Customer-focused

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Customand is seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations in Houston, Texas. The role requires strong communication, organization, and a commitment to delivering excellent service.

Responsibilities include responding to inquiries by phone, email, and messaging; updating customer records; and coordinating with drivers and dispatchers to resolve needs.