Customer Service Representative

Customand; Houston (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health insurance

Dental insurance

Vision insurance

PTO

Weekly pay

Advancement opportunities

Job summary

Customand is seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations in Houston, Texas. The role requires strong communication, organization, and a commitment to delivering excellent service.

Responsibilities include responding to inquiries by phone, email, and messaging; updating customer records; and coordinating with drivers and dispatchers to resolve needs.

Qualifications

• Strong communication and problem-solving skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Proficient in basic data entry and computer use.
• Professional, dependable, and team-oriented attitude.
• High School Diploma or equivalent is required.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding delivery schedules, services, and company processes.
• Coordinate with drivers, dispatchers, and operations staff to resolve customer needs.
• Enter and update customer information, orders, and service notes in company systems.

Skills

Strong communication

Problem-solving

Multitasking

Data entry

Team-oriented

Customer-focused

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

About Us

Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation whether local or long-distance is executed with precision and care.

About Job

We are seeking a friendly and dependable Customer Service Representative to assist customers, coordinate service requests, and support daily transportation operations. The ideal candidate is organized, communicates clearly, and is committed to delivering excellent customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding delivery schedules, services, and company processes.
• Coordinate with drivers, dispatchers, and operations staff to resolve customer needs.
• Enter and update customer information, orders, and service notes in company systems.

Qualifications

• High School Diploma or equivalent (required)
• Strong communication and problem-solving skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Basic computer and data entry skills
• Professional, dependable, and team-oriented attitude

Benefits

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off (PTO)
• Weekly pay
• Opportunities for advancement