DISPATCHER

J.W. Logistics, LLC; Houston, Northern (TX, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

J.W. Logistics, LLC is seeking a dispatch-focused professional to support Operations in Houston, TX. Responsibilities include executing the dispatch process, delivering excellent customer service to customers and drivers, and ensuring carriers meet required criteria.

The role involves carrier sourcing, regular dispatch of freight, and optimizing routes for cost efficiency while maintaining strong carrier and customer relationships.

Qualifications

• High school education required.
• Proficient with Microsoft Office.
• Strong communication with the team and operations.

Responsibilities

• Provide excellent customer service to customers and drivers.
• Source and develop carriers.
• Dispatch customer-controlled freight regularly and accurately.
• Verify carriers meet internal/external requirements.
• Optimize routing to reduce costs.
• Act as liaison to resolve driver and carrier issues.
• Maintain carrier and customer base.
• Perform other related duties as required.

Skills

Microsoft Office

Team communication

Professional attitude

Prioritizing & multitasking

Strong work ethic

Customer service

Time management

Adaptability in fast-paced environment

Education

High School

Job description

Job Details

Job Location: HOU - Houston TX - Houston, TX 77041

Education Level: High School

Salary Range: $18.50 - $20.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Transportation

Experience Requirements

• 2+ years’ transportation and third-party dispatch experience.
• 1-2 years’ warehouse experience or truck driving experience.
• 2 years’ dispatching experience

Position Overview

Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.

Responsibilities

• Provides excellent customer service to both internal and external customers.
• Responsible for carrier sourcing and development.
• Regularly and accurately dispatches customer-controlled freight.
• Responsible for verifying carriers are approved and meet all internal/external requirements.
• Optimize routing to be cost effective
• Acts as liaison for solving driver and carrier issues.
• Responsible for maintaining carrier and customer base.
• Performs other incidental and related duties as required.

Qualifications

Essential Skills/Experience

• Strong experience with Microsoft Office
• Communication with team to demonstrate & set expectations. Be supportive with the team and operations
• Professional attitude & work ethic with direct reports
• Proven ability to prioritize and multi-task
• Strong work ethic
• Handling customers & their needs with care in timely and professional manner
• Good time management skills
• Flexible fast paced worker willing to work in a changing environment.