Customer Support & Dispatch Coordinator

Raymour & Flanigan; Buffalo (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Raymour & Flanigan is seeking a customer service/dispatch-oriented team member in Buffalo, NY. You will schedule and confirm repair service calls, coordinate with technicians, and resolve customer issues while upholding warranty guidelines.

The role emphasizes independent work, clear communication, and effective multitasking in a fast-paced environment. Being able to work day, night, and weekends is required.

Qualifications

• Excellent phone etiquette.
• Interpersonal skills.
• Strong computer skills.
• Excellent time management.
• Ability to work independently.
• Ability to multitask.
• Customer service skills.
• Experience in a fast-paced environment.
• Prior call center experience and prior dispatcher experience preferable.
• Able to work day, night and weekend hours.

Responsibilities

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Skills

Phone etiquette

Interpersonal skills

Computer skills

Time management

Independence

Multitasking

Customer service

Call center experience

Dispatcher experience

Flexible hours

Job description

Raymour & Flanigan is seeking a customer service/dispatch-oriented team member in Buffalo, NY. You will schedule and confirm repair service calls, coordinate with technicians, and resolve customer issues while upholding warranty guidelines.

The role emphasizes independent work, clear communication, and effective multitasking in a fast-paced environment. Being able to work day, night, and weekends is required.