Customer Service & Repair Dispatch Coordinator

Raymour & Flanigan; York (York County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Raymour & Flanigan in York, PA is seeking a customer service dispatcher to support service calls for home repairs. You will schedule, confirm, and coordinate repair appointments and liaise with technicians to ensure timely resolutions.

The role requires excellent phone etiquette, strong interpersonal skills, and the ability to work independently in a fast-paced environment, including day, night, and weekend hours.

Qualifications

• Excellent phone etiquette.
• Interpersonal and communication skills.
• Experience in fast-paced environment; call center preferred.
• Ability to work day, night and weekend hours.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks as required.
• Resolve customer service issues independently.

Skills

Customer service

Phone etiquette

Interpersonal skills

Time management

Independent work

Multitasking

Effective communication

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Raymour & Flanigan in York, PA is seeking a customer service dispatcher to support service calls for home repairs. You will schedule, confirm, and coordinate repair appointments and liaise with technicians to ensure timely resolutions.

The role requires excellent phone etiquette, strong interpersonal skills, and the ability to work independently in a fast-paced environment, including day, night, and weekend hours.