Customer Service & Repair Liaison - Independent & Fast-Paced

Raymour & Flanigan; Town of Islip (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Excellent Health, Dental & Vision

401(k) with a Company Match

Health Savings Account

Tuition Reimbursement Program

Generous Merchandise Discount

Short Term Disability

Job summary

Raymour & Flanigan in Central Islip, NY is seeking a dispatcher to coordinate with repair technicians, resolve customer service issues, and ensure warranty guidelines are followed.

The role requires strong listening, independent work, and multitasking in a fast-paced environment. Eligibility to work in the U.S. is required; hours include days, nights and weekends; salary ranges from $18 to $24 per hour with a comprehensive benefits package.

Qualifications

• Interpersonal skills are essential.
• Ability to work independently in a fast-paced setting.
• Multitasking across multiple tasks and priorities.
• Experience in a call center or dispatcher role is valued.
• High school diploma or equivalent required.

Responsibilities

• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• Demonstrate excellent listening skills and teamwork.
• Perform additional functions as assigned by management.

Skills

Interpersonal skills

Ability to work independently

Ability to multi-task

Experience in a fast-paced environment

Prior call center experience

Able to work day, night and weekend

Education

High School Diploma or equivalent

Job description

Raymour & Flanigan in Central Islip, NY is seeking a dispatcher to coordinate with repair technicians, resolve customer service issues, and ensure warranty guidelines are followed.

The role requires strong listening, independent work, and multitasking in a fast-paced environment. Eligibility to work in the U.S. is required; hours include days, nights and weekends; salary ranges from $18 to $24 per hour with a comprehensive benefits package.