Customer Support & Data Integrity Specialist

The Kraft Group & Affiliates; Red Lion (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kraft Group & Affiliates is seeking a detail‑oriented Administrative/Customer Service Associate to maintain customer records, answer product and service questions, and generate correspondence to secure additional information.

You will provide timely feedback on service issues, process invoices, handle communications, and support HIPAA‑related privacy compliance. This role requires accurate data entry, strong communication, and the ability to work in a fast‑paced office environment.

Qualifications

• Prior computer data entry experience preferred.
• Excellent communication skills and presentation skills.
• Application knowledge and skill for computer data entry.
• High School Diploma/ Equivalent.
• Ability to work in a fast paced environment.
• Ability to work independently.

Responsibilities

• Maintains customer records by updating account information.
• Attract potential customers by answering product and service questions, information about other products and services.
• Generate correspondence to secure additional customer information to resolve customer disputes.
• Maintains detailed files for documentation.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Maintain accurate pricing, execute price adjustments.
• Purchase tooling, sheets and finished goods and process vendor invoices and invoices to customers
• Maintain inventory
• Acknowledging and resolving customer complaints, arrange pick up of material, process credit to customer
• Special projects and assignments as business dictates.
• Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPPA.

Skills

Excellent communication

Data entry

Independent work

Fast-paced environment

Education

High School Diploma/Equivalent

Job description

The Kraft Group & Affiliates is seeking a detail‑oriented Administrative/Customer Service Associate to maintain customer records, answer product and service questions, and generate correspondence to secure additional information.

You will provide timely feedback on service issues, process invoices, handle communications, and support HIPAA‑related privacy compliance. This role requires accurate data entry, strong communication, and the ability to work in a fast‑paced office environment.