Payroll Support CSRs

BCforward; Warrendale (Allegheny County); Sur place; USD 42 000 - 57 000; Plein temps

Résumé du poste

A staffing solutions company is seeking a candidate for Payroll Issue Resolution, handling customer inquiries and ensuring service delivery. Candidates should possess a high school diploma and a minimum of one year in customer service or helpdesk. Strong communication skills and proficiency in Microsoft Office, especially Excel, are essential. The position requires a commitment to high-quality customer service and the ability to work independently.

Qualifications

• Minimum 1 year of customer service experience, helpdesk highly preferred.
• Experience troubleshooting processing issues.
• Experience troubleshooting processing issues.

Responsabilités

• Responsible for efficient service delivery of Payroll Issue Resolution.
• Respond to customer inquiries via telephone and written communication.
• Assist in training and developing process knowledge.
• Availability to work 8 AM–7 PM Central Time.

Connaissances

Deductive reasoning

Analytical skills

Problem-solving skills

Excellent written and verbal communication

Client service mindset

Ability to manage workload independently

Integrity and confidentiality

Independent workload management

Formation

High School diploma or GED

Outils

Microsoft Office suite

Advanced Excel

Description du poste

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Job Description:

• The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
• Respond to incoming inquiries, telephone and/or written, from customers .
• Assists in training others, cross training and/or developing process knowledge.
• Candidate should be available to work between 8 AM - 7 PM Central Time.

Competencies and Skills:

• Deductive reasoning, analytical, and problem-solving skills
• Excellent written and verbal communication skills, ability to present complex data/credit issues to management
• Focus on client and service mindset with a commitment to a high level of customer service
• Ability to observe the need for changes/improvements in the processes
• Ability to communicate clearly and concisely at all levels of the business
• Must work with the highest level of trust, integrity, honesty and confidentiality
• Ability to manage workload independently

Functional / Technical:

• Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
• Ability to learn new applications/software systems effectively and efficiently

Work Experience:

• High School diploma or GED
• Minimum 1 year of customer service experience, helpdesk highly preferred
• Experience troubleshooting processing issues