Customer Service Representative

BCforward; Warrendale (Allegheny County); On-site; USD 1,921,752; Full time

Job summary

A staffing solutions organization is looking for a Customer Service Representative in Warrendale, PA. This role focuses on resolving payroll issues for Kraft Heinz, requiring excellent communication and problem-solving skills. Candidates should have a high school diploma and at least one year of customer service experience. Proficiency in Microsoft Office, especially Excel, is necessary. The position demands a client-focused mindset and the ability to work independently, with shifts available from 8 AM to 7 PM Central Time.

Qualifications

• 1+ years of customer service experience, preferably helpdesk.
• Experience in troubleshooting processing issues.
• Ability to manage workload independently.

Responsibilities

• Responsible for service delivery of Payroll Issue Resolution.
• Respond to customer inquiries via phone and written communication.
• Assist in training and developing process knowledge.

Skills

Deductive reasoning

Analytical skills

Problem-solving skills

Excellent written communication

Excellent verbal communication

Client-focused mindset

Ability to work independently

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Position: Customer Service Representative

Location: PITTSBURGH PA 15219 (Warrandale)

Duration: 6+months

Rate: $13.95/Hr on W2

Job Description:

• The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
• Respond to incoming inquiries, telephone and/or written, from customers .
• Assists in training others, cross training and/or developing process knowledge.
• Candidate should be available to work between 8 AM - 7 PM Central Time.

Competencies and Skills:

• Deductive reasoning, analytical, and problem-solving skills
• Excellent written and verbal communication skills, ability to present complex data/credit issues to management
• Focus on client and service mindset with a commitment to a high level of customer service
• Ability to observe the need for changes/improvements in the processes
• Ability to communicate clearly and concisely at all levels of the business
• Must work with the highest level of trust, integrity, honesty and confidentiality
• Ability to manage workload independently

Functional / Technical:

• Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
• Ability to learn new applications/software systems effectively and efficiently

Work Experience:

• High School diploma or GED
• Minimum 1 year of customer service experience, helpdesk highly preferred
• Experience troubleshooting processing issues