Customer Support & Data Insights Analyst

prattexternalcareersite; Town of Texas (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Pratt Industries in Wisconsin is seeking a Customer Support Analyst responsible for supporting customers, analyzing data, and generating insights to improve service and experience. The role emphasizes data-driven analytics, reporting, and presentations for stakeholders.

You will input data, maintain spreadsheets, generate reports, and coordinate shipment details, while collaborating with production and management to ensure accuracy and timely communication.

Qualifications

• High school diploma or GED is required.
• Experience in a manufacturing environment is preferred.
• Computer data-entry experience is preferred.
• Experience in the corrugated box industry is a plus.

Responsibilities

• Communicate effectively with production employees, management and customers.
• Perform general office duties and manage routine tasks.
• Maintain and run reports and spreadsheets.
• Input data into customer systems and coordinate shipment pickups.
• Maintain customer files and scan/email BOLs as needed.

Skills

Communication skills

Computer literacy

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Supply Connect

TMS

TMC

Job description

Pratt Industries in Wisconsin is seeking a Customer Support Analyst responsible for supporting customers, analyzing data, and generating insights to improve service and experience. The role emphasizes data-driven analytics, reporting, and presentations for stakeholders.

You will input data, maintain spreadsheets, generate reports, and coordinate shipment details, while collaborating with production and management to ensure accuracy and timely communication.