Customer Experience & Analytics Specialist

Pratt Industries, Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Pratt Industries, Inc. is seeking a Customer Support Analyst to transform data into actionable insights, supporting customers and internal stakeholders with analytics, reports and presentations.

The role requires a high school diploma or GED, manufacturing data-entry experience preferred, proficiency with MS Office, and the ability to communicate clearly with production staff, management and customers. This is a full-time position based in Dallas, Texas.

Qualifications

• High school diploma or GED is required.
• Experience in a manufacturing environment preferred.
• Data-entry experience is required.
• Experience in corrugated box industry is preferred.

Responsibilities

• Communicate at a high level with production employees, management and customers.
• Perform general office duties and maintain filing, scanning and phone coverage.
• Input data into customer sites and maintain and run reports.
• Maintain and build shipping load folders with labels and manifests.
• Coordinate shipments and assist with customer requirements.

Skills

Communication skills

MS Office

Data entry

Multi-tasking

Education

High school diploma or GED

Tools

Supply Connect

TMS

TMC

Job description

Pratt Industries, Inc. is seeking a Customer Support Analyst to transform data into actionable insights, supporting customers and internal stakeholders with analytics, reports and presentations.

The role requires a high school diploma or GED, manufacturing data-entry experience preferred, proficiency with MS Office, and the ability to communicate clearly with production staff, management and customers. This is a full-time position based in Dallas, Texas.