Data-Driven Customer Support Analyst

Pratt Industries; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Pratt Industries is seeking a Customer Support Analyst to develop, track and analyze customer service metrics. The role focuses on data-driven insights, reports and presentations to improve customer experience and identify opportunities for service enhancements.

Responsibilities include data input, maintaining spreadsheets, generating routine reports and coordinating shipments. Strong communication and MS Office proficiency are essential in a manufacturing setting.

Qualifications

• Excellent communication skills with production staff, management and customers.
• Proficient with computer systems and Microsoft Office.
• Experience in data entry and maintaining spreadsheets.
• Experience in manufacturing environment preferred.
• Experience in corrugated box industry preferred.

Responsibilities

• Transfer built orders into Supply Connect program.
• Print production orders and maintain shipping documentation.
• Maintain and run reports; review backlog.
• Coordinate shipment pick-up appointments.
• Maintain customer files and scan/email BOL to Central Receiving Manager.

Skills

Data entry

MS Office

Communication

Analytical thinking

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pratt Industries is seeking a Customer Support Analyst to develop, track and analyze customer service metrics. The role focuses on data-driven insights, reports and presentations to improve customer experience and identify opportunities for service enhancements.

Responsibilities include data input, maintaining spreadsheets, generating routine reports and coordinating shipments. Strong communication and MS Office proficiency are essential in a manufacturing setting.