Customer Support Coordinator

Badger Infrastructure Solutions; Milwaukee (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Coordinator, where your role will be pivotal in enhancing both employee and customer experiences. You will manage critical customer data, support end-to-end processing in Oracle, and ensure exceptional service through effective communication. This position offers a unique opportunity to work in a dynamic environment, collaborating with various teams to uphold high standards of service. If you are passionate about customer care and thrive in a supportive role, this is the perfect opportunity to make a significant impact within an industry-leading organization.

Qualifications

• Experience in customer service and data management is essential.
• Strong problem-solving skills to resolve customer concerns.

Responsibilities

• Manage customer data and maintain accurate records.
• Resolve invoice discrepancies and assist Accounts Receivable.

Skills

Customer Service

Data Management

Problem Solving

Communication

Education

High School Diploma

Bachelor's Degree

Tools

Oracle

Geotab

Job description

Job Description

The Customer Support Coordinator will assist with critical customer data and service needs to support business operations. The role supports in optimizing the employee and customer experience while maintaining a comprehensive understanding of Badger offerings, systems, and processes.

Salary

Salary for this position will be commensurate based on education and/or experience.

What You'll Be Doing:

• Follow procedures and engage customers for account data management and maintenance; create, maintain, and update data fields for efficient processing.
• Support end-to-end customer processing in Oracle, by:
• Processing daily tickets, comparing data with Workforce and Geotab to ensure accurate invoicing.
• Resolving customer concerns and invoice issues (such as invoice discrepancies) by investigating issues, making corrections, or referring non-standard complaints and issues to management; rebilling as required to ensure process completion.
• Assist Accounts Receivable with aging accounts.
• Act as liaison between field operations and payroll.
• Support field offices and customers as needed through support and administrative tasks.
• Provide an exceptional customer service experience, championing the customers' needs to ensure complete 'white glove' service. Maintain high standards of internal and external customer service across all interactions (phone, email, face-to-face).

If you believe you do not meet all the listed experience requirements but still consider yourself qualified, we encourage you to apply.

About Us

Badger Infrastructure Solutions is the industry leader in non-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating with cutting-edge technology and serving a diverse customer base, including oil and gas, energy, industrial, construction, transportation, and government agencies across Canada and the United States.

We hire great people from a wide range of backgrounds because it makes Badger stronger.

There has never been a better time to join the Badger team.