Customer Support & Billing Specialist

Kedia Corporation; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A dynamic service solutions company in Austin, TX is seeking a Customer Service Representative to provide top-tier support to clients. The role entails conference with customers to assist with inquiries, managing records of interactions, and resolving billing or service complaints effectively. Candidates should possess strong communication and problem-solving skills. This opportunity is ideal for those passionate about delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle customer queries and complaints effectively.
• Familiarity with customer service software and technology.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Active Listening

Service Orientation

Critical Thinking

Negotiation

Reading Comprehension

Tools

Contact center software

Customer relationship management (CRM) software

Spreadsheet software

Job description

A dynamic service solutions company in Austin, TX is seeking a Customer Service Representative to provide top-tier support to clients. The role entails conference with customers to assist with inquiries, managing records of interactions, and resolving billing or service complaints effectively. Candidates should possess strong communication and problem-solving skills. This opportunity is ideal for those passionate about delivering exceptional customer experiences in a fast-paced environment.