Customer Support Associate I — Training & Growth Path

Blue Cross and Blue Shield of Alabama; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Onsite training

Hybrid work option

Competitive benefits

Job summary

Blue Cross and Blue Shield of Alabama in Birmingham is seeking a Customer Support Representative I to begin with a comprehensive 22-week training program onsite at our Hoover/Birmingham campus, progressing through modules and supervised live calls. The role emphasizes courteous, accurate, and professional customer service in a dynamic call center environment.

After training, you may move into a Customer Support Representative I position with a scheduled day shift and potential for hybrid work

Qualifications

• Experience in a position using a keyboard and/or personal computer.
• Demonstrated experience communicating effectively in order to interact with customers.
• Experience in a position understanding and interpreting complex oral and written directions.

Responsibilities

• Provide efficient, prompt, and professional service to customers on inquiries received.
• Respond to live calls under supervision of a trainer or mentor during training modules.
• Progress through training modules including lecture, role-play, and computer-based instruction.

Skills

Customer service

Communication skills

Multitasking

Education

Bachelor's degree preferred

Job description

Blue Cross and Blue Shield of Alabama in Birmingham is seeking a Customer Support Representative I to begin with a comprehensive 22-week training program onsite at our Hoover/Birmingham campus, progressing through modules and supervised live calls. The role emphasizes courteous, accurate, and professional customer service in a dynamic call center environment.

After training, you may move into a Customer Support Representative I position with a scheduled day shift and potential for hybrid work