Customer Support Associate - Training Path to Hybrid Work

Blue Cross Blue Shield of Alabama; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Blue Cross and Blue Shield of Alabama in Hoover, Alabama, is seeking a Customer Support Representative I to join our training-focused call center team. The role begins with a comprehensive 22-week onsite training program at our Birmingham-area corporate office and progresses to live customer interactions under supervision.

After training, associates provide efficient, professional service, document customer contacts, and follow a clear career pathway with opportunities for advancement within the

Qualifications

• Experience using a keyboard and/or personal computer.
• Demonstrated experience communicating effectively with customers.
• Ability to understand and interpret complex oral and written directions.
• Experience multitasking and organizing work responsibilities.
• Experience with medical terminology, ICD-10, and CPT coding preferred.
• Experience in a corporate or office setting preferred.
• Experience in a clinical setting preferred.
• Bachelor's degree preferred.

Responsibilities

• Complete training modules and respond to live calls under supervision.
• Provide efficient, prompt, and professional service to customers.
• Progress through training to a Customer Support Representative I position.
• Work a predetermined schedule with set lunches and breaks.
• Document customer contacts in the system.

Skills

Keyboard skills

Effective communication

Interpret complex directions

Multitasking

Medical terminology

ICD-10/CPT coding

Office experience

Clinical setting experience

Bachelor's degree preferred

Education

Bachelor's degree

Job description

Blue Cross and Blue Shield of Alabama in Hoover, Alabama, is seeking a Customer Support Representative I to join our training-focused call center team. The role begins with a comprehensive 22-week onsite training program at our Birmingham-area corporate office and progresses to live customer interactions under supervision.

After training, associates provide efficient, professional service, document customer contacts, and follow a clear career pathway with opportunities for advancement within the