Customer Service Advocate I: Onsite Support & Growth

033 Palmetto GBA; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Subsidized health plans

Dental & vision coverage

401k with company match

PTO & education assistance

Job summary

BlueCross BlueShield of South Carolina in Augusta, GA seeks a customer service professional to provide prompt, courteous responses to inquiries, perform research, and document outcomes. The role is full-time, on-site, with training in the first week and standard 40-hour weeks thereafter.

Responsibilities include handling inquiries across channels, coordinating with other departments, and contributing to process improvements while maintaining accurate records and supporting new employee training.

Qualifications

• High School Diploma or equivalent.
• Associate degree preferred.
• 2 years of customer service or call center experience.

Responsibilities

• Respond to inquiries by phone, email, web, or walk-ins promptly and courteously.
• Research and resolve inquiries, documenting results.
• Coordinate with other departments to address problems.
• Process adjustments and escalate as needed to resolve inquiries.
• Provide feedback to management on customer issues and needs.
• Maintain records of complaints and suggest improvements.
• Assist training of new employees and cross-training.

Skills

Communication skills

Spelling & grammar

Human relations

Stress management

Judgment

Discretion

System navigation

Education

High School Diploma

Associate Degree

Tools

Basic computer skills

Office equipment

Job description

BlueCross BlueShield of South Carolina in Augusta, GA seeks a customer service professional to provide prompt, courteous responses to inquiries, perform research, and document outcomes. The role is full-time, on-site, with training in the first week and standard 40-hour weeks thereafter.

Responsibilities include handling inquiries across channels, coordinating with other departments, and contributing to process improvements while maintaining accurate records and supporting new employee training.