Customer Service Representative I

DATAMARK, Inc.; El Paso (TX); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health Care Plan

401k/IRA

Life Insurance

Paid Time Off

Disability (Short/Long)

Job summary

DATAMARK, Inc. is seeking a Customer Service Representative in El Paso, TX, to handle calls and emails, document interactions accurately, and help teammates resolve issues. You will contribute to a positive, solution-focused service environment and ensure high-quality customer experiences daily.

The role emphasizes effective communication, empathy, and the ability to navigate multiple software applications while maintaining a professional demeanor and strong attention to detail.

Qualifications

• High school diploma or equivalent.
• 1 year of contact center experience or 2 years in general customer service.
• Excellent verbal and written communication in English.
• Strong listening skills with empathy and clarity.
• Proficient with CRM systems and customer support software.
• Typing speed of at least 40 words per minute.
• Ability to multitask across multiple applications in a fast-paced environment.
• Team-oriented and collaborative mindset.

Responsibilities

• Respond to inbound and outbound customer calls and emails professionally.
• Answer questions, troubleshoot issues, and provide clear information.
• Document interactions and update account details in systems.
• Resolve concerns and escalate complex issues when needed.
• Follow up to ensure issues are fully resolved to customer satisfaction.
• Stay up-to-date on products, services, and policies.

Skills

Communication skills

Listening skills

Typing speed

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Customer support software

Job description

Join Our Team as a Customer Service Representative at DATAMARK, Inc.

We're looking for a Customer Service Representative who is passionate about helping customers and delivering high–quality support. In this role, you'll serve as a key point of contact for our customers, addressing questions, resolving issues, and ensuring a positive experience with every interaction.

You’ll handle inbound and outbound calls and emails, document customer interactions accurately, and collaborate with teammates to resolve more complex concerns. Your work will directly impact customer satisfaction and contribute to a supportive, solution‑focused service environment.

• Responding to inbound and outbound customer calls and emails in a professional and courteous manner
• Answering questions, troubleshooting issues, and providing clear, accurate information
• Documenting customer interactions and updating account details in our systems
• Resolving customer concerns and escalating complex issues when appropriate
• Following up to ensure issues are fully resolved and customer expectations are met
• Maintaining up‑to‑date knowledge of products, services, and policies to provide effective support

Why You'll Love Working Here

• Supportive Team: We truly care about our coworkers and work together to help one another grow
• Career Growth: There are opportunities to expand your career within our company
• Make a Difference: You'll be helping others every day, and that feels great!

Requirements

• High school diploma or equivalent
• Minimum of 1 year of contact center experience or 2 years of general customer service experience
• Excellent verbal and written communication skills in English, and a strong attention to detail
• Strong listening skills with the ability to empathize and respond effectively to customers
• Proficient computer skills, including experience with CRM systems or customer support software
• Ability to multitask and navigate multiple software applications simultaneously
• Typing speed of at least 40 words per minute
• Ability to remain calm under pressure, maintain a positive attitude, and de‑escalate challenging situations
• Team-oriented mindset with the ability to thrive in a collaborative, friendly environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• $14.50/hrly