Customer Support Agent

Wiraa; Wisconsin; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading contact center is hiring Remote Customer Support Agents to assist commercial fleet drivers during emergencies. This role requires strong communication skills and the ability to handle high-volume calls efficiently. Agents must live in specified states and meet technical requirements for remote work. Full-time position with fixed schedules and additional benefits like paid time off and health insurance.

Benefits

Health, dental, and vision insurance

Paid time off annually

Double pay on holidays

401(k) after 1 year

Qualifications

• At least 1 year of experience in a fast-paced customer service role.
• Strong written and verbal English communication skills.
• Must complete 100% of training participation.

Responsibilities

• Handle high-volume calls related to tire breakdowns from commercial fleet drivers.
• Dispatch appropriate services across the U.S. and Canada.
• Remain calm and efficient under pressure.

Skills

Communication

Multitasking

Troubleshooting

Education

High school diploma or equivalent

Tools

Windows 11

Adobe Reader

Google Chrome

Job description

5 days ago Be among the first 25 applicants

About The Company
Ascent Pro Support is a leading 24/7/365 contact center based in Muscatine, Iowa. We provide customer support solutions for one of the largest tire and rubber companies in the world. While our headquarters are located in Iowa, our agents work entirely remotely. With a team-centric culture, we pride ourselves on integrity, dependability, and delivering excellent service across North America.

About The Role
We are currently hiring Remote Customer Support Agents to join our fast-paced, high-volume call center. In this role, you will assist commercial fleet drivers during emergency tire breakdowns by collecting incident details and dispatching road service teams. You will handle calls, verify information, and manage multiple communications professionally and efficiently.
This is a remote-only, second shift role, and you must reside in Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, or Wisconsin. Training is conducted remotely via Microsoft Teams, and attendance for the full duration is mandatory.

Responsibilities

1. Handle high-volume calls related to tire breakdowns from commercial fleet drivers.
2. Dispatch appropriate services across the U.S. and Canada.
3. Troubleshoot issues and verify key information.
4. Document and track all communications accurately.
5. Provide timely, courteous, and professional customer support.
6. Remain calm and efficient under pressure.
7. Work independently and make quick decisions during emergencies.

Qualifications

• Reside in AR, IN, IA, KS, MO, NE, OK, TN, TX, or WI.
• Minimum age: 18 years.
• High school diploma or equivalent.
• At least 1 year of experience in a fast-paced customer service role.
• Strong written and verbal English communication skills.
• Clear and professional phone presence.
• Ability to multitask accurately.
• Strong troubleshooting skills for internet and computer issues.
• Availability to work weekends, holidays, and overtime as needed.
• Complete 100% of training participation.
• Meet technical requirements for remote work (listed below).

Technical Requirements

• Reliable high-speed internet (minimum 10 Mbps download, 5 Mbps upload).
• Latency below 100ms, jitter under 10ms.
• No unsecured/public Wi-Fi, hotspots, or proxies.

Computer

• Windows 11 PC/laptop with CPU Mark > 3000, 8GB RAM minimum.
• Adobe Reader as default PDF viewer.
• Google Chrome browser.
• No Mac, Chromebook, tablet, or virtual desktops.

Peripherals

• Wired USB or analog headset with microphone.
• External keyboard and mouse.
• Webcam for meetings/training.
• Dual monitors or external monitor with laptop.
• Smartphone capable of running Microsoft Teams.

Schedule & Pay

These are fixed schedules with weekend work required. Specific hours will be discussed during the interview. Pay varies by shift (CST):

• 1st shift (Mon–Fri, 7am–3pm): $15.00/hr
• 2nd shift (Mon–Fri, 3pm–11pm): $15.50/hr
• 3rd shift (Mon–Fri, 11pm–7am): $16.00/hr
• Weekend hours: $16.00/hr

Benefits (for full-time employees working 30+ hours/week)

• Double pay on 9 holidays.
• Up to 144 hours of paid time off annually.
• Health, dental, and vision insurance (50% premium paid by Ascent).
• 401(k) after 1 year.
• Remote paid training.
• Weekly paycheck.

Equal Opportunity

Ascent Pro Support is an equal opportunity employer. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any protected class. We are committed to an inclusive workplace.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Technology, Information and Internet