Customer Care Specialist

Placements24; Queenstown (MD); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Paid annual leave

Training opportunities

Career progression

Performance reviews

Job summary

Placements24 is seeking a Customer Care Specialist to join our client's team in Queenstown, Eastern Cape, ZA. This on-site role focuses on delivering exceptional service, resolving issues, and maintaining high customer satisfaction.

You will handle inquiries by phone, email, and in-person, document interactions in the CRM, and follow standard processes to ensure a consistent, supportive customer experience. The position emphasizes teamwork and reliability.

Qualifications

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work on-site in Queenstown, Eastern Cape, ZA.
• Proficiency with CRM software and office applications.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer issues effectively and escalate when necessary.
• Document customer interactions in the CRM system.
• Process customer orders, requests, or complaints.
• Follow established customer service procedures and protocols.
• Identify opportunities to improve customer satisfaction and loyalty.
• Maintain a professional and courteous demeanor at all times.
• Collaborate with team members to ensure a consistent customer experience.
• Contribute to a positive and supportive work environment.

Skills

Customer service

Communication

Problem solving

CRM software

Teamwork

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a dedicated Customer Care Specialist to join their team in Queenstown, Eastern Cape, ZA. This on-site position is crucial for ensuring our customers receive exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to customer service. If you are passionate about helping others and are looking for a stable, in-office role in Queenstown, Eastern Cape, ZA, this is an excellent opportunity to grow your career with a reputable company.

Key Responsibilities

• Respond to customer inquiries and concerns via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer issues effectively and efficiently, escalating when necessary.
• Document customer interactions and feedback in the CRM system.
• Process customer orders, requests, or complaints.
• Follow established customer service procedures and protocols.
• Identify opportunities to improve customer satisfaction and loyalty.
• Maintain a professional and courteous demeanor at all times.
• Collaborate with team members to ensure a consistent customer experience.
• Contribute to a positive and supportive work environment.

Requirements

• Proven experience in a customer service or customer care role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using CRM software and office applications.
• Ability to work effectively in a team and independently.
• High school diploma or equivalent; relevant certifications are a plus.
• Must be able to work on-site in Queenstown, Eastern Cape, ZA.
• Patience, empathy, and a professional phone presence.
• Ability to handle stressful situations calmly and effectively.
• A strong work ethic and reliability.

Benefits

• Competitive annual salary of R .
• Full-time, on-site position in Queenstown, Eastern Cape, ZA.
• Medical aid benefits.
• Contribution to a provident fund.
• Paid annual leave.
• Opportunities for customer service training.
• Supportive team environment.
• Potential for advancement within the customer service department.
• Regular performance reviews.
• Company-provided training materials.