Customer Support Associate

Power Home Remodeling; Town of Middletown (NY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Matching

Paid Vacation

Job summary

Power Home Remodeling seeks a dynamic Customer Support Associate who thrives on empathic communication, active listening, and solving problems. You will support customers from first contact through installation and beyond, communicating clearly across phone, email, and messenger to provide a first-class experience.

You’ll work in a hybrid model, balancing in-office and remote duties while growing with our national remodeling company.

Qualifications

• Empathic communicator with active listening and problem-solving skills.
• Strong technical skills to troubleshoot customer issues.
• Excellent phone, email and messenger communication.

Responsibilities

• Embody Power’s mission and serve as a brand ambassador.
• Resolve customer inquiries with confidence as a problem solver.
• Create an empathetic engagement for the customer experience.

Skills

Empathy

Active listening

Problem solving

Communication

Tech skills

CRM software

Tools

CRM software

Job description

Position Summary

We are seeking a dynamic candidate who is an empathic communicator, active listener and natural problem-solver, with strong technical skills, who will become the backbone of an exceptional customer support experience. The Customer Support Associate will support our customers from their initial interaction with our company, through their installation experience, and years after our job is complete. As an ambassador of our brand, this role must love interacting with people and identifying solutions. Must communicate well with external audiences and internal employees to elevate the customers concerns and provide a first class installation experience. Must be detail oriented and able to communicate clearly via phone, email and messenger. Experience in the home remodeling field is not necessary. We will invest in teaching you everything that you need to know about our products, services and business, so that you can provide exceptional customer support. This role is a great opportunity to begin a new career where you can find success, thrive, and grow through our steadily growing national home remodeling company. Growth opportunities are truly limitless.

• Embody Power’s mission and vision to serve as Brand ambassadors.
• Function as an excellent problem solver, who can confidently work to resolve a customer’s inquiry.
• Create an empathetic engagement for the customer experience.
• Foster a strong work ethic of accountability with a curiosity and willingness to resolve matters.
• Provide customers with world class service, that keeps them coming back
• Support our internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls in a dynamic environment.
• Communicate with management to elevate trends within the business.
• Strive for a 5-Star service review.
• Leave the situation better than you found it.

Position Summary

We are seeking a dynamic candidate who is an empathic communicator, active listener and natural problem-solver, with strong technical skills, who will become the backbone of an exceptional customer support experience. The Customer Support Associate will support our customers from their initial interaction with our company, through their installation experience, and years after our job is complete. As an ambassador of our brand, this role must love interacting with people and identifying solutions. Must communicate well with external audiences and internal employees to elevate the customers concerns and provide a first class installation experience. Must be detail oriented and able to communicate clearly via phone, email and messenger. Experience in the home remodeling field is not necessary. We will invest in teaching you everything that you need to know about our products, services and business, so that you can provide exceptional customer support. This role is a great opportunity to begin a new career where you can find success, thrive, and grow through our steadily growing national home remodeling company. Growth opportunities are truly limitless.

Essential Duties And Responsibilities

• Embody Power’s mission and vision to serve as Brand ambassadors.
• Function as an excellent problem solver, who can confidently work to resolve a customer’s inquiry.
• Create an empathetic engagement for the customer experience.
• Foster a strong work ethic of accountability with a curiosity and willingness to resolve matters.
• Provide customers with world class service, that keeps them coming back
• Support our internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls in a dynamic environment.
• Communicate with management to elevate trends within the business.
• Strive for a 5-Star service review.
• Leave the situation better than you found it.

Core Competencies

• The ability to work Monday through Friday, and flexibility to work some weekends
• Employees in this role are generally eligible to pursue opportunities outside of the Customer Support division after completing two years within Customer Support, subject to business needs and Company discretion
• The ability work a hybrid schedule (in office and remote)
• Excellent communication, organizational, and interpersonal skills
• Self motivation and discipline
• An ambitious and competitive nature
• Computer savvy competence
• Maintain a high rating for calls graded on quality.
• Must be adaptable to grow with new technologies and evolving communication methods
• Meet performance and productivity metrics to deliver high-quality customer support.
• Ability to maintain cooperative relationships with all types of personalities.
• Exceptional patience and active listening skills

REQUIRED LICENSES AND CERTIFICATIONS: N/A

Salary & Benefits

• Full medical, dental, life, and disability insurance plans that can be tailored to you and your family’s specific needs
• Subsidized child care and fertility benefits
• Paid parental leave
• A comprehensive 401(k) retirement savings program, matched by Power
• Ample paid vacation and holidays
• An employee-relief fund
• Veterans encouraged to apply
• Monthly opportunities for performance-based rewards, such as luxury vacations, high-end electronics, gift cards, and tickets to concerts and events
• Year-round events and activities, including an all expenses-paid music festival in Cancun, Mexico for you and a family member or guest
• Access to the latest technology, such as laptops, and tablets that will help you reach your goals faster and more efficiently
• Year-round volunteer opportunities
• Personal development - We provide books, courses and opportunity to attend leadership conferences
• Artfully designed office spaces & relocation opportunities

Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to [e-mail]