Customer Support Admin Supervisor

Caesars Entertainment; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Caesars Entertainment is seeking a Customer Support Admin Supervisor to lead the Admin Support team, ensuring service levels are met and contacts are accurately recorded for reporting. The role includes coaching a group of Admins, reviewing performance, and setting improvement targets.

You will work to maintain high standards, build strong cross-functional relationships, and ensure compliance with state and federal regulations while driving exceptional customer service.

Qualifications

• Excellent verbal and written communication skills.
• Availability to work nights, holidays, and weekends.
• Ability to multitask and manage competing priorities.
• Gives quick and effective speed of service.
• Knowledge of State and Federal rules and regulations.

Responsibilities

• Supervise the Customer Admin Support department to meet service levels.
• Record contacts for reporting and ensure high-quality interactions.
• Lead and coach a team of Customer Support Admins monthly.
• Set targets for improvement and monitor performance.
• Maintain compliant processes with applicable regulations and rules.

Skills

Verbal communication

Written communication

Multitasking

Calm under pressure

Customer service

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

As the Customer Support Admin Supervisor, you will be responsible for supervising the Customer Admin Support department, ensuring that service levels are met and exceeded, contacts are recorded for reporting purposes, and that contact quality is of a high standard. You will also, supervise your own group of Customer Support Admins, meeting monthly to review team, grading calls, coaching, and setting targets for improvement.

How You Will Create the Extraordinary

• Work with the Customer Support Team Manager to set clear goals and expectations for the team and ensure they are effectively implemented
• Actively work with the Administrative Services Team Manager to review data and trends to improve service levels
• Ensure all company initiatives and strategies are effectively implemented
• Proactively build great working relationships with key colleagues of all levels of the organization
• Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes
• Ensure the Administrative Support Team remains fully compliant with State and Federal rules and regulations
• Ensure all company communication is cascaded to the Administrative Support Team
• Support various administrative tasks within the team
• Undertake additional tasks and projects contributing to the Administrative Support Team, as needed, or requested
• Ensure effective communication channels exist and are utilized in the department
• Ensure underperformance is challenged and appropriately addressed
• Maintain an Administrative Support Team that fosters a multi-skilled environment
• Support the Administrative Support Teams development and foster individual growth through training
• Maintain a safe and healthy working environment, reporting any issues appropriately to the Assistant Administrative Services Team Manager and/or HR

What You Will Need

• Excellent verbal and written communication skills
• Availability to work nights, holidays, and weekends
• Ability to multitask
• Gives quick and effective speed of service
• Knowledge of State and Federal rules and regulations
• Able to handle complaints and difficult situations in a calm and patient manner
• Ensure high standards, show initiative, proactivity, and professionalism
• Flexibility to perform different tasks and follow procedures correctly
• Has the drive and enthusiasm for personal development
• Must be able to work independently with minimal supervision
• Must be confident in one's ability to assess situations and make informed decisions
• Ability to manage a diverse range of activities and effectively prioritize responsibilities

Physical Requirements:

• Must be able to sit for extended periods
• Must be able to sit, type and talk on the pho

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that foster warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90751
• Job Schedule Full time
• Locations 6385 Rainbow 8th Floor (On-site)