KYC Customer Operations Supervisor - Full Time

Caesars Entertainment; Las Vegas (NV); On-site; USD 75,000 - 110,000; Full time

Job summary

Caesars Entertainment is hiring a KYC Customer Operations Supervisor for our Las Vegas, NV office. You will manage customer applications, oversee KYC documentation, and support sportsbook operations while safeguarding sensitive data and maintaining regulatory compliance.

You will lead a small team, coordinate with the KYC Manager, and ensure timely processing of deposits, withdrawals, and customer inquiries. Expect shifts including nights and weekends in a fast-paced environment.

Qualifications

• 1+ years Customer Support experience.
• 1+ years of experience working in a fast-paced environment.
• 1+ years of experience dealing with private/sensitive customer data.
• Ability to type 35 words per minute.
• Ability to multi-task.
• Work varied shifts, including nights, weekends, and holidays.
• Good working knowledge of Microsoft Office including Outlook, Word & Excel.
• Must be able to work independently with minimal supervision.
• Must be confident in one’s ability to assess situations and make informed decisions.
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills.
• Strong problem-solving skills.
• Ability to handle a diverse range of activities and effectively prioritize responsibilities.

Responsibilities

• Process new customer applications and support accounts.
• Handle account adjustments and secure sensitive information (PII).
• Respond to support emails in a timely manner and maintain documentation.
• Assist in maintaining compliance with gaming statutes and regulations.
• Collaborate with the KYC team and management as required.
• Perform routine data verification and updates to customer records.

Skills

Customer Support

Fast-paced environment

Typing 35 wpm

Interpersonal communication

Problem solving

Sensitive data handling

Tools

Microsoft Office

Outlook

Word

Excel

Job description

KYC Customer Operations Supervisor - Full Time

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Caesars Sportsbook, America’s leading sports book provider is adding a Customer Operations Supervisor to our KYC Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sportsbooks and management team. This is an exciting opportunity to join the world’s leading sports betting company.

How You Will Create the Extraordinary

• Generate win/loss statements for customers
• Generate deposit/withdrawal statements for customers
• Updating customer mobile account addresses/phone numbers/emails
• Update documentation on file such as driver’s licenses
• Processing KYC documentation
• Perform account adjustments
• Respond to Support emails in a timely manner
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Other duties as required

What You Will Need

• 1 + years Customer Support experience
• 1+ years of experience working in a fast-paced environment
• 1+ years of experience dealing with private/sensitive customer data
• Ability to type 35 words per minute
• Ability to multi-task
• Work varied shifts, including nights, weekends, and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

ADDITIONAL REQUIREMENTS

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to write for extended periods of time

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89356
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations 6385 Rainbow 8th Floor (On-site)