Customer Support Admin

Caesars Entertainment; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a Customer Support Administrator to join our team. You will support retail sportsbook operations, assist sportsbook staff, process customer account requests, and provide administrative support to the management team.

This role offers an exciting opportunity to contribute to an industry-leading sports betting company and deliver an exceptional customer experience.

Qualifications

• 1+ years of customer support experience.
• Ability to type 35 words per minute.
• Ability to multi-task and work varied shifts.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Capable of independent work with minimal supervision.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Process Player Rewards Accounts and approve new accounts for Mobile Betting App.
• Update customer accounts and generate win/loss statements.
• Research lost ticket claims and process contest applications.
• Send replacement rewards cards and monitor self-betting kiosks for compliance.
• Process admin emails promptly and organize documents for scanning.
• Ensure compliance with gaming statutes and company policies.

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

We have an immediate opening for Customer Support Administrators to join our team in Las Vegas, NV. Reporting to the Customer Support Manager, this role is responsible for supporting our retail sportsbook operations by assisting sportsbook employees, processing customer account requests, supporting betting kiosk operations, and providing administrative support to the management team. This is an exciting opportunity to join one of the world's leading sports betting companies and play a key role in delivering an exceptional customer experience.

How You Will Create the Extraordinary

Processing Player Rewards Accounts

Processing and Approving new accounts for our Mobile Betting App

Update Customer Accounts

Generate win/loss statements for customers

Researching lost ticket claims for customers

Process contest applications

Sending replacement rewards cards to customers

Researching Sports book cash discrepancies

Applying approved promotional rewards to customer accounts

Monitoring self-betting kiosk for underage individuals and banned patrons

Monitoring self-betting kiosk for issues. Requesting maintenance when required

Process Admin Support emails in a timely manner

Responsible for organization and filing of documents to be scanned.

Work in accordance with department policy & procedures to comply with gaming statutes and regulations.

Document retention – removing account applications as per compliance

What You Will Need

1 + years Customer Support experience

Ability to type 35 words per minute

Ability to Multi-task

Work varied shifts, including nights, weekends and holidays

Good working knowledge of Microsoft Office including Outlook, Word & Excel

Must be able to work independently with minimal supervision

Must be confident in one’s ability to assess situations and make informed decisions

Ability to work through high volume and stressful time periods.

Good interpersonal communication skills

Strong problem-solving skills

Ability to handle a diverse range of activities and effectively prioritize responsibilities

Additional Requirements:

Must be able to sit for extended periods of time

Must be able to lift, carry, pull or push 25lbs

Must be able to type for extended periods of time

Must be able to talk on the phone for extended periods of time

Must be able to write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position will be exposed to sounds at 69 decibels

Regular attendance in the office

This position may be exposed to a smoke-filled environment

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90748
• Job Category Retail Sportsbook
• Job Schedule Full time
• Locations William Hill - R7 Office (On-site)