On-Site Customer Support Specialist - Growth & Solutions

Dillard's Inc.; Maumelle (AR); On-site; USD 32,000 - 44,000; Full time

Job summary

Dillard's Inc. seeks energetic customer service professionals for on-site roles in a fast-paced retail support environment. You will resolve inquiries, guide customers through online tools, and coordinate with internal teams to ensure a seamless service experience.

Candidates should demonstrate strong communication, basic computer skills, and the ability to manage multiple tasks while maintaining professional relationships across departments.

Qualifications

• Effective communication with customers.
• Foundational computer literacy and keyboarding.
• Ability to thrive in a fast-paced environment.
• Cultivate and sustain positive, professional relationships with customers and cross-functional teams.
• Strong problem-solving and time management abilities.

Responsibilities

• Resolve customer inquiries with accurate, timely support.
• Research to identify and implement solutions to customer concerns.
• Guide callers through our website with clear instructions on products, services, and online tools.
• Coordinate with internal departments to address complex customer needs.
• Document customer interactions accurately for future reference.

Skills

Strong communication

Computer literacy

Fast-paced environment adaptability

Customer relationship building

Problem solving

Time management

Job description

Dillard's Inc. seeks energetic customer service professionals for on-site roles in a fast-paced retail support environment. You will resolve inquiries, guide customers through online tools, and coordinate with internal teams to ensure a seamless service experience.

Candidates should demonstrate strong communication, basic computer skills, and the ability to manage multiple tasks while maintaining professional relationships across departments.